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ServicePilot Technologies' solution monitors all
network equipments (LAN and WAN) and analyzes all QoS parameters of a
value-added IP infrastructure to detect and solve any
encountered failure on complex enterprise networks. Some of
customers who use ServicePilot Technologies' solution to monitor
their network, are presented below:
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Insurance
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Improving the proactivity of network operations and measuring the quality of service
delivered in a delegated environment
MACSF Groupe, the first mutual insurance company for health
professionnals in France, has selected and installed ServicePilot
software to manage its distributed LAN & WAN network
serving the company's headquarter, its back-up site and 80 local
agencies spread over the french territory. The implementation of ServicePilot Technologies
solution provides MACSF with a complete and intuitive set
of features to detect and quickly solve any
encountered issue or failure on their network.
Thanks to ServicePilot, MACSF has a global vision of their
real-time network and can monitor at any time, the presence and
quality of service delivered by their network operator.
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Press
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Managing a global IP telephony network spanning 120 worldwide locations
AFP (Agence France-Presse), the world’s oldest news agency, has deployed the ServicePilot solution to manage the performance of its distributed network
serving more than 120 voice sites and 1,000 IP phones across the world. The rollout of ServicePilot Technologies’s ToIP solution provides AFP with analysis
and troubleshooting features to tackle any issue in a complex environment that plays host to network, telephony and related systems. ServicePilot helps
AFP guarantee a highly available ToIP network and optimizes the quality of service provided to its staff worldwide. As a result, AFP can easily put its
finger on a failure in Washington well before its local support team even reports for work.
The holistic view, offered by ServicePilot, allows any weak links to be spotted and quickly notified, and to solve, or nip in the bud, potentially sticky issues.
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Bank
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Consolidating multiple modules on a cost efficient single platform
Crédit Agricole Nord de France have replaced the Infovista legacy tool as well
as the Netview 6000 platform by ServicePilot to monitor its complex
network spanning all local branches (250), to cut down on costs and offer a faster bandwidth leveraging a new transport technology. ServicePilot
was rapidly deployed and fully met requirements from all groups of users (helpdesk and network administration team). ServicePilot setup perfectly
matched Crédit Agricole expectations by providing customized views for each department, making communication easier between stakeholders and
optimizing network administration and monitoring. |
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Industry
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Federate monitoring and
supervision tools
Aker Yards (previously Alstom
Chantiers de l’Atlantique) have replaced a combination of tools
(including HP Openview, Patrol Dashboard and Patrol KM) by
ServicePilot to supervise and watch over their network
performance. Via a unique platform, ServicePilot delivers
incident management, performance management, control of service
level (SLA) and capacity planning functionalities. |
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Health
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From IP telephony management to the entire information system
Thanks to ServicePilot, Cramif (Caisse Régionale d’Assurance
Maladie d’Ile de France, a public health service organization in
the greater Paris region) secures all its deployment steps and
manages the quality of service and performance of 2,000 VoIP
phones. As the solution is simple to use and opened, Cramif
decides to extend to the supervision of its entire information
system. |
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Bank
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Reinforcing the Helpdesk proactivity
With ServicePilot, GIE Atlantica (Crédit Agricole) is capable of
measuring the quality of service and detecting incidents on all
its network, which represents 1,700 local branches as well as applicative or technical servers.
The Helpdesk accesses cartographies, graphics and event tables, in real time or historically, which allow locating the incidents and optimizing the infrastructure
dedicated to the applications. |
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Education
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Global vision of the network, servers and applications
ServicePilot appealed to Sciences Po by its power, its window opportunity and its capacity to
supervise simultaneously the network,
the servers and the applications. This global and heterogeneous vision allows a greater proactivity and an optimal quality of service. |
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