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ServicePilot Technologies' solution provides simultaneous IP
data infrastructure and Telephony over IP service management. It is able to
measure voice communication quality of service and detect incidents over a
multi-vendor ToIP infrastructure. Some of customers who use ServicePilot
Technologies' solution to monitor their ToIP services, are presented below:
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Press
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Managing a global IP telephony network spanning 120 worldwide locations
AFP (Agence France-Presse), the world’s oldest news agency, has deployed the ServicePilot solution to manage the performance of its distributed network
serving more than 120 voice sites and 1,000 IP phones across the world. The rollout of ServicePilot Technologies’s ToIP solution provides AFP with analysis
and troubleshooting features to tackle any issue in a complex environment that plays host to network, telephony and related systems. ServicePilot helps
AFP guarantee a highly available ToIP network and optimizes the quality of service provided to its staff worldwide. As a result, AFP can easily put its
finger on a failure in Washington well before its local support team even reports for work.
The holistic view, offered by ServicePilot, allows any weak links to be spotted and quickly notified, and to solve, or nip in the bud, potentially sticky issues.
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Health
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From IP telephony management to the entire information system
Thanks to ServicePilot, Cramif (Caisse Régionale d’Assurance
Maladie d’Ile de France, a public health service organization in
the greater Paris region) secures all its deployment steps and
manages the quality of service and performance of 2,000 VoIP
phones. As the solution is simple to use and opened, Cramif
decides to extend to the supervision of its entire information
system. |
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Bank
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Reinforcing the Helpdesk proactivity
With ServicePilot, GIE Atlantica (Crédit Agricole) is capable of
measuring the quality of service and detecting incidents on all
its network, which represents 1,700 local branches as well as applicative or technical servers.
The Helpdesk accesses cartographies, graphics and event tables, in real time or historically, which allow locating the incidents and optimizing the infrastructure
dedicated to the applications. |
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