|
Entreprises are more and more dependent on the smooth operation of their Information System. When an incident occurs on a critical application, the entire company slows down.
It is critical to minimize the business impact of dysfunctionments by restoring normal service as soon as possible.
Managing applications from the end user perspective and supporting business transactions are the best and most visible ways to ensure that IT is meeting the
business needs. End user may be experiencing problem or poor performance with their transactions, when individual components or the whole applications may appear to be working to IT department.
Meanwhile, business does not get done, revenue is lost, operating costs increase and users get frustrated.
Beyond user expectations, IT management must proactively manage the
Information System, by detecting potential bottlenecks and saturation risks before they
become a stumbling block. Lastly, intrusion attempts proliferated and became a real nightmare. Thus, guaranteeing an optimal service level while preserving the
Information System security requires a
reliable and accurate user response time measurement.
Facing this challenge, IT organizations need a comprehensive tool to measure and analyze the critical application availability and performance,
across complex IT environment, from the end user perspective.
To satisfy the needs of IT manager, ServicePilot proposes a complete supervision and offers a real-time and historical view of critical application
behavior and usage in a production environment. This solution is built upon ServicePilot software and application agents, active or passive, according
to the information required and the type of application to be monitored and allows to:
- Detect, analyze and understand incidents resulting in response time degradation
- Identify risky behaviors, such as intrusion attempts
- Commit on delivered service
- Rapidly identify an incident root cause
Ensuring optimum availability and service levels for critical applications requires reliable and accurate response time measurements.
Thus, supervising critical applications entails to cover three main functions:
- Application flow monitoring, using passive probes
- Application traffic simulations, using active application agents
- Application supervision (processus, resources, ...)
Key Benefits:
- Instrumentation in project mode
Understanding all parameters (servers, data bases, web, network infrastructure…) impacting a critical application availability and
performance implies to use the instrumentation in project mode. ServicePilot proposes, out-of-the box passive applicative agents, such as Log agent,
Windows agent and Web Transaction agent. Collected information is transmitted to ServicePilot Manager, which records it in a historical database and
generates alarms in case of dysfontionnement.
The use of active application agents, able to execute simple or complex scenarios, provides high-level information on application availability and performance
from the end-user standpoint. Probe or robot installation on various sites helps to determine if performance degradations are related to one particular site.
To do so, ServicePilot proposes an application agent set, including Web agent, TCP agent, SQL agent.
Robots (Newtest, Itexis…), application probes (Qosmos...) and/or NetFlow collection complete ServicePilot standard agents, when needed.
- Performance analysis of application maps
ServicePilot ISM authorizes an end-to-end analysis of complex environments, including z/OS mainframes.
ServicePilot mapping allows to simply and efficiently vizualize an application map, as a whole, on the same view. Automatically generated application
matrices provide the management team, all day long, with a view of application component availability and performance. Notification mechanisms alert on the
degradation of critical indicators.
- Reporting adapted to each department
The availability and performance follow-up of critical applications requires a reporting adapted to each business department. To IT
management, ServicePilot proposes synthetic reports on the availability and performance SLAs of critical applications, detailing the indicators linked to
degradation of expected service level. To technical experts, ServicePilot provides detailed reports on all mapped elements and by technology types.
Finally reports conformant to ITIL approach, generated automatically by ServicePilot, facilitate and structure the internal communication of the company.
|
