CMDB

Today's CMDB (Configuration Management Data Base) is not a simple collection of data configuration anymore. When combined with the right technology and methodology, the CMDB has inherent decision support capabilities that help to better drive process, support greater operational efficiency, and help to deliver higher IT service quality.

Unlocking the CMDB value requires the integration of real-time availability, performance, and other forms of state-related data, working in conjunction with advanced analytics to drive sophisticated service modeling and IT infrastructure analysis.

ServicePilot ISM CMDB delivers integrated analytics, like root cause and impact analysis – combined with analyst-recognized reconciliation, synchronization and visualization capabilities.