Cost

When it comes down to the investment in an IT solution, it is necessary to take into account all the costs attributed to its purchasing, deployment and operation: the Total Cost of Ownership (TCO).

TCO reflects not only the direct cost of purchase but all indirect costs in the further use and maintenance of the solution considered. This includes the costs of training support personnel and the users of the solution, costs associated with failure or outage (planned and unplanned), diminished performance incidents (i.e. if users are kept waiting), costs of security breaches (in loss of reputation and recovery costs) and more. Gartner surveys consistently show that despite the difficulty of measuring them, indirect costs can typically represent a substantial component - as much as 60% - of the total cost of managing and owning an IT solution. 

With regards to other players on the market, ServicePilot displays a very competitive TCO, thanks to:

• Low purchasing cost
• Reduced operating costs (training and maintenance)
• No hidden costs
• Few resources needed for installation and deployment