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To be successful, today's enterprise IT management are forced to
make the processes across their organizations more efficient. It is
no longer good enough to simply provide a service to their internal
customers. It must be done with real-time control and transparency
to ensure positive business results.
IT team must take a different approach than in the past. They
need to deliver on service commitments like never before,
continually enlarge and improve delivered services, charge for
services according to commitments and provide customers and
enterprise management with information useful for service level
agreement (SLA) control. Achieving these improved business results
requires answers to important questions, such as:
- Are we meeting our service commitments?
- How can we identify ways to improve services?
- How do we proactively spot potential issues before it becomes a
customer problem?
- How can we quickly discover the root-cause of any trouble?
- How can we determine the business impact of an issue?
- How do we prioritize where to focus first based on business
impact?
- Are we charging for services according to the customer
agreement?
- How can we proactively manage service according to the budget
plans?
- How can we understand service cost variance and implement
corrective actions?
To enable organizations to manage services from a business
perspective, ServicePilot Technologies offers its comprehensive and
intuitive software suite for Integrated Service Management, with
core solutions for Fault Management, Performance Management, Service
Level Agreement Management, Configuration Management and Event
Management.
ServicePilot has been optimized for and proven in large-scale
deployments and offers:
- fast deployment to get new customers onboard quickly,
- low total cost of ownership,
- high scalability and robust security.
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