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To meet today's challenges, IT organizations are needing the means to deliver efficient and reliable services to their end-users,
while limiting their expenses. Automation of problem, configuration and service management processes, in using ITIL best-practices, increases IT
efficiency and leads enterprises to better profitability.
Integrated Service Management solution, ServicePilot
ISM provides enterprises with global, comprehensive, robust and efficient
capabilities to easily and proactively manage their IT resources. To meet IT organization expectations, ServicePilot offers a large range of out-of-the
box functions covering 3 key domains:
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Configuration Management, including Discovery, Changes and Configuration Management Data Base (CMDB),
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Event Management, including Incident Correlation
and Management, Trouble ticket opening,
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Service Management, including Fault Management
(cartography), Performance Management and Service Level
Management.
As a technique and business service oriented monitoring software, ServicePilot
ISM is designed to supervise and analyze availability,
performance, behavior and security of IP infrastructures and applications, and provides an end-to-end service level measurement.
A cost-effective integrated service management solution, ServicePilot
ISM is easy to implement, use, maintain and is compatible with
the existing systems of the enterprise.
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