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When it comes to IT infrastructure, it is
essential to have tools to measure, analyze and manage key
availability and performance aspects, in real time and over time.
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The major framework providers have a complete
portfolio of management solutions. Their offers, built with the
attempt to cover all IT service management issues, are often the
result of a large number of external acquisitions leading to a
patchwork of dissimilar products. Thus, they are complex and
difficult to use and require a lot of resources to be installed
and deployed. Moreover, it is hard to find an efficient,
cost-effective entry-level solution in their catalog.
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At the other end of the spectrum, smaller and
innovative upstarts propose point solutions. Targeted at specific
technology monitoring, they offer limited benefit, without any
end-to-end perspective. Fearing future integration issues,
companies are sometimes reluctant to choose these low-cost but
restricted products.
The result of more than ten years in in-house
Research & Development, ServicePilot combines technological
innovation, simplicity and robustness. Homogeneity and ITIL
compliance are inherent in ServicePilot design. ServicePilot
software suite incorporates the best qualities of framework and
point solutions without any of their defects. Comprehensive
and complete, user-friendly and cost-effective , with
end-to-end perspective, ServicePilot thrives in complex and
heteregeneous technological environments and has appealed to large
enterprises from a wide range of industry sectors .
ServicePilot Technologies distributes its offer
through best-in-class partners, such as Integrators or Value-added
Resellers to offer its customers a proximity service (consulting,
delivery, integration and technical support). These partners have
choosen ServicePilot thanks to its feature richness associated with
its simplicity to understand, configure, install, deploy and
maintain.
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