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ServicePilot for Service Providers offers the
leading Service Management software for the monitoring and
management of critical services, application and network-based
systems. ServicePilot helps wireless, managed service providers,
telecommunication, cable and Internet service providers to meet
today's challenges and deliver a solution to address future
requirements.
Scalable, easy and rapidly deployable, ServicePilot delivers
end-to-end Service Management, problem isolation, and automation to
help service providers operate more effectively in:
Accelerating time to market for new services, and quickly adapting to meet future market requirements, Improving network efficiency by simplifying the management of large heterogeneous networks, Reducing customer churns thanks to the reliability of critical services and the quality of service across the network.
Mobile Services
More than just voice, wireless services have
grown to include data, video, gaming and online shopping.
ServicePilot helps wireless providers to manage the new complexities
of wireless services. Leveraging investments in 3G and capitalizing
on tomorrow's 4G networks, ServicePilot increases customer
profitability and retention while improving expenditure management.
Service providers now leverage service quality to attract and retain
individual subscribers as well as high-value business customers.
ServicePilot helps wireless service providers to:
- Acquire and retain a loyal customer base
- Efficiently manage voice, data and multimedia across the network and improve service quality
- Manage performance of complex multi-vendor, multi-technology wireless networks
- Increase operational efficiency and reduce operating costs
Triple Play Services
To achieve long-term success, triple play service
providers that offer voice, video, data and other IP-based services
must place a new emphasis on content, customer satisfaction, price
and quality of service (QoS).
ServicePilot provides the triple play service providers with a
best-in-class, end-to-end service management suite offering a
comprehensive, transparent view of infrastructure and
next-generation services.
ServicePilot helps triple play service providers to:
Gain an end-to-end view of service quality, measuring key performance and quality indicators to efficiently manage the triple play
services Proactively monitor & visualize voice, video, data and other IP services from the physical infrastructure
layer all the way up to the application layer Launch new IP services quickly, without entailing additional costs Get a real-time view into how customers, service level agreements (SLAs) and revenue are affected by
service degradation
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