ServicePilot ISM Agents

ServicePilot ISM interfaces with most appliances or existing traffic probes by using SNMP V1, V2c and V3 requests and proposes a large range of out-of-the box agents.

Application agents:

• Log Agent: collects log indicators

• Windows Agent: collects all data related to performance and incidents on Windows servers

• Web Transaction Agent: analyzes and reports on web server and user activity

• Web Agent: measures availability and performance of web application from anywhere on the network

• TCP Agent: measures availability and performance of TCP service such as SMTP, FTP, POP3, Exchange, Telnet, …

• SQL Agent: checks on SQL request execution and response time, and collects data from SQL database

• DNS/DHCP service Agent: measures availability and performance of UDP service such as DNS, DHCP

• TDSLink Agent: provides connection details and statistics of the active applications on z/OS mainframe IP stack

Network agents:

• Network Latency Agent: measures the response time of a network segment by carrying out TCP/UDP transactions and allows isolating a network incident

• IP Route Agent: analyzes IP routes and identifies network response time problems

• Ping Response Time: allows doing a Ping on a remote machine, a remote router or a remote switch

• NeFlow and sFlow collectors: provide detailed statistics on IP traffic for a router