Configuration Management

Numerous IT component changes, introduced by business or technology needs make manual audit difficult, costly and time-consuming. Therefore, IT organizations are overwhelmed with how to populate and maintain configuration data within the CMDB.

Configuration Management provides an up-to-date knowledge of IT infrastructure by including the following additional features to ServicePilot ISM Base :

• Automatic topology discovery (level 2, level 3, trunk, IP phones, services, ...)

• Graphical representation of existing equipements and newly discovered ones

• Topology change management (including historical analysis of changes)

• Automatic population, updates and maintenance of objects and service management views within the CMDB

Configuration and pricing rules are related to the number of resources to supervise.