ServicePilot ISM Correlation Engine

The lack of correlated and consolidated event information leads to limited insight into how given events affect IT services.

ServicePilot ISM Correlation Engine:

• Receives disparate events from IT components,
• Filters them,
• Identifies relationships between them,

• Translates them into meaningfull information to handle efficient incident and problem management.

The objective of ServicePilot ISM Correlation Engine operation is to detect a composite event. As soon as the rules discover an event that could belong to a composite event, ServicePilot ISM Correlation Engine is launched to check whether the composite event will indeed occur over a given time window.

If it actually appears, ServicePilot ISM Correlation Engine automatically triggers specified tasks such as:

• Auto-diagnosis (based on parameters) and corrective actions
• Pre-diagnosis, notification and dispatching
• Trouble ticket opening

ServicePilot ISM Correlation Engine handles a very large number of event types (from mainframes to distibuted systems) and can be quickly and easily deployed within the IT organization. Thanks to its best of breed technology, it operates efficiently with minimal consumed CPU time.