Event Management

Event is the key element of IT infrastructure real-time monitoring. Any status changed, threshold overrun generates an event. As a consequence, million alerts could be received, every day, on the event management console, which is humanly impossible to be analyzed, and acted upon by IT operations.

Event Management includes the following additional features to ServicePilot ISM Base:

• Powerfull correlation engine - Learn more
• Automatic updates of objects and ServicePilot ISM Service Management views
• Smart rules
• Event browser
• Incident Management
• Automatic action triggering
• Link with trouble tickets

Configuration and pricing rules are related to the number of daily events to manage.