Service Management

Service Management combines Fault Management (mapping), Performance Management, Metrology, Capacity Planning and Service Level Management (SLA), and offers complete and consistent infrastructure supervision by including the following additional features to the Base:

• External referential
• Links with Configuration Management and Event Management
• ServicePilot ISM Agents - Learn more
• ServicePilot ISM Packages - Learn more
• Fault Management (mapping)
• Performance Management
• Capacity Planning
• Service Level Management
• Exceptions
• Reports using the PDF format

Configuration and pricing rules are related to the number of objects and IP phones to manage, and additional agents.