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Today’s networked world has changed the rules of doing business and made IT infrastructure one of the most critical components
for an organization's success and profitability.
The success of enterprises, government organizations or service providers
lies in their ability to rapidly build and manage high value IT infrastructures that are reliable, secure and responsive.
This tricky challenge encompasses the following requirements:
Provide open and personalized access to services while preventing fraud or piracy Ensure non-stop service availability and performance across complex infrastructures, ranging from networks to applications
Integrated Service Management solution, ServicePilot empowers companies to automate their IT and align it to their business needs. ServicePilot spans
enterprise networks, data center, critical applications and service management.
It unifies and simplifies complex IT environments in a secure way across the enterprise for greater business results.
ServicePilot is designed on serving:
Enterprises
- Large and medium enterprises
These customers are confronted with the task of managing complex, multi-vendor, multi-platform and
decentralized IT infrastructures, where security, scalability and availability are critical requirements. They are using ServicePilot
to better meet the challenges they are facing, to enhance their return on investment and to provide the highest levels of service to their
end-users (both internal and external).
Small businesses These customers face many of the same issues as larger enterprises (SLAs, lowering IT costs, managing risk) in meeting the end users
expectations, but they do so with tighter budgets and fewer resources. However, numerous market solutions are expensive and require so much time and
effort that even the largest organizations monitor only a fraction of their total IT investments. Understanding small business restraints, ServicePilot
meets their specific requirements by offering an easy-to-implement, easy-to-use, easy-to-maintain and cost-effective solution that increases efficiency,
delivers superior service and reduces operating costs.
Service Providers
Service Providers must overcome cost and complexity while continuing to refine technical infrastructures and to multiply services.
To ensure quality and reliability of service level delivery, rapidly introduce new services based on next generation technologies and lower cost of
operations, Service Providers need solutions that can bring flexible, out-of-the-box capabilities for large and highly complex global operations.
ServicePilot helps them to reduce operating costs, implement new technologies, manage multiple services from a single standard platform, ensure service
continuity and improve customer retention.
Government
Government organizations are evolving to better serve the citizens, while containing costs. To do so, they are pursuing consolidation or
shared service strategies. Whether they are receiving services from other government organizations or through external commercial providers, they
are facing the same key challenge - getting the money worth by ensuring quality. ServicePilot accompanies government's modernization by providing
the capability to track service availability, performance and quality, as well as the amount of services consumed.
Pick the group of interest to learn more on how ServicePilot can help.
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