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Today, the main CIO objective is to provide more and more demanding end-users with the best quality of service. So, he must be in position
to manage the Information System by improving its efficiency, decreasing the risk of service disruption and anticipating necessary technological evolutions,
while reducing the costs. Among the infrastructure components to monitor, servers constitute a true challenge, due to their increasing
heterogeneity whether in terms of machine models or operating
systems (Unix, Linux, Windows, etc.) with their various versions. Thus,
Information System server supervision implies a toolset:
- Adapted to each operating system, non intrusive, and, if possible, without any proprietary agent running on the server
- Supporting the various releases of the operating system
- Offering an in-depth view of each operating system for key process monitoring of each server
Adding to the complexity, a data center often
comprises both client/server as well as mainframe technologies. The
mainframe, as a host for critical enterprise applications, is a
major processing environment to monitor. Within this
sensitive and expensive operating environment, IT management must:
Guarantee availability and performance of critical applications, and know how to justify them in using reporting functions Have an end-to-end vision, integrating all the elements of applicative chain impacting the service delivered to users Detect incidents, reduce their duration and anticipate service degradations Check that resources are always used at maximum of their capacities
ServicePilot, with its IP flow and application supervision software in z/OS environment, comes up to IT management expectations by offering a complete
answer for data center. It offers a complete and consistent supervision of all major operating system platforms and z/OS mainframes.
Without any agent running on servers to monitor, it decreases impact
on server performance and reduces installation and maintenance
costs. Pre-configured system packages, delivered with alarm vision
and performance reports, decrease deployment time and operating
costs of supervision solution.
Key Benefits:
- Availability and Performance
ServicePilot provides operation's management with real time and
historical vision of server health status. Alarm threshold
management functions monitor, in detail, a server family and
detect incidents before they become critical.
Time aligned reports (day, month, year...) are displayed with a single mouse click. This performance time aligned
view is usable to analyze incident impacts on resources and their
correlation.
By using the "Availability and Performance" dashboard, a technical expert correlates easily a service indicator degradation
(ex: response time at end-user level) and a problem appearing on a server technical component.
"Drill down" function allows the identification of
the dysfunctioning resources, in a few mouse clicks. The selection
of one of table element gives access to its detailed report (CPU,
interface, disk, process...).
- End-to-end vision
Easy parameter setting of ServicePilot graphic interface allows the building of an end-to-end applicative chain, thus facilitating the understanding of
incident and performance degradation. By analyzing, on the same view,
server and/or mainframe resources and network infrastructure serving remote sites, operating teams
have a complete visibility on applications and delivered service degradations, according to pre-configured thresholds.
- Capacity Planning
In complex and expensive production environment, it is essential to analyze resource capacities and to carry out trends to deduce future requirements.
ServicePilot provides a consistent monitoring of all server types
by sharing its own unique database. Its capacity planning features
homogeneously control a group of heterogeneous servers. "Drill
down" functions of Web interface display trend reports either
for technical family or for elements of which threshold will be
soon overrun. Exception table provides an easy navigation to
extract statistics of the most (or the least) loaded resources.
These functions of management per exception are essential to
monitor capacities of a large amount of machines.
- ITIL reporting
All information, detailed above and archived in ServicePilot, can be presented in reports using PDF format, customized and structured in compliance with
ITIL approach. These reports cover the following areas:
- Incident Management
- Availability Management
- Capacity Management
- Service Level Management
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