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Unified Communication is a suite of next-generation IP-based
communication applications for enterprises that allow users to
tailor, control and manage calls, messages, directories,
collaborative work tools and information from any location, using any device and any software interface.
As an essential component of Unified Communications,
IP telephony is the combination of voice, data, video and wireless
applications into an integrated enterprise infrastructure that
offers reliability, interoperability, and security for a voice
network, and the efficiency, mobility and manageability of a single network. Telephony over IP confirms, day after day, that it is one of the new Information System key technologies. When cost savings and new
services offered to end users provide such clear benefits, the technical and organisational risks
of deploying such heterogeneous and complex technologies are
often overlooked.
Telephony over IP entails multiple risks:
Mandatory merging of teams from very different cultures (telephony, network and systems) Very strong quality requirements from users, accustomed to the almost perfect quality of standard telephony Technical complexity of the solution to implement Voice flow sensitivity to network dysfunctionments
Facing the compelling quality constraints of ToIP, ServicePilot
Technologies designed its solution to understand,
analyze and master such complex interactions.
Key Benefits
- Global Control: telephony, network and server
ServicePilot provides a global (real-time and historical) view of all telephony over IP key components. Especially,
call ticket analysis (Cisco and Alcatel-Lucent) gives a realistic vision of service delivery to end-users.
- Control of infrastructure quality
QoS mechanisms answer the critical quality needs of RTP and signalling flows. These powerful technologies require a
very granular monitoring to extract all benefits. ServicePilot provides an effective control of network quality,
by class of service, based on technologies such as Cisco IP SLA and Cisco CB QoS MIB. When this information is not available,
ServicePilot Network Latency agent carries out an accurate measurement of network performance for each service class.
- Operational deployment follow up and end-user reports
Thanks to its integrated reporting system, ServicePilot provides an effective day to day control on IP station and gateway
deployment. Moreover, SLA reports offer a positive communication tool with end-users.
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